For the Incredible Tours website to work properly, improve it and improve your browsing experience, these pages must save a certain amount of information on your computer or mobile device in the form of so-called cookies .

What are cookies?

Cookies are small text files that a website saves on your terminal equipment (computer or mobile device) when you visit it.

What are cookies used for?

Cookies can be used for various purposes. Most often, information such as the preferred language of the site and other user preferences is saved. Later, when you open the same page again, the Internet browser sends back the cookies belonging to that page. This allows the site to display information tailored to your needs. Cookies can also save some personal information such as your name or e-mail address in case you allow them to do so by entering this information somewhere on the website. Cookies do not have access to information that you have not given them and cannot access other files on your computer.

Examples of cookies

What types of cookies are there?

We distinguish cookies according to who sets them, how long they are stored on your computer and according to their purpose. Cookies may be set by the website you are visiting (direct cookies) or may be set by another domain through the website you are visiting, eg Google Analytics (third-party cookies).

Depending on the duration of the cookies, we distinguish between session cookies and permanent cookies. Session cookies are used to link user actions during a single browser session. A browser session starts when you open a browser window and ends when you close it. A session cookie is created temporarily and deleted after closing the browser. Permanent cookies remain saved on your device for the time specified in the cookie itself and are activated with each individual visit to the website that created the cookie. Examples of cookie duration are 1 month, 6 months, 2 years, permanent and similar.

We divide cookies into main types according to their purpose.

  • Functional cookies make it possible to remember the user’s selections and inputs, such as selecting the language of the page, username and the like. They are used to provide advanced and personalized functionality. The information these cookies collect is related to the website you are visiting and cannot track your activities on other websites.
  • Analytical cookies collect information about the way you use the website – which pages you visit most often, whether there were any errors during the operation of the page, how many visitors there were on the page, and the like. This data is anonymous and cannot be linked to an individual, and is used exclusively to improve the operation of the website and the overall user experience.
  • The last group of cookies are cookies for (targeted) advertising. They enable online advertising that can be tailored to personal preferences so that advertisements that are relevant and interesting to you are displayed both on and off the Incredible Tours website. In addition, they are used to limit the number of ad impressions and to help with the effective implementation of advertising campaigns. For more information about online advertising cookies and online privacy, please see the guidelines developed by the advertising industry, available at http://www. youronlinechoices.com/hr/ .

What types of cookies does Incredible Tours use?

The Croatian Chamber of Commerce uses functional cookies.

We use functional cookies to personalize content and save your preferences. Some of the possibilities that functional cookies provide are:

  • Saving the information you entered during registration or login so you don’t have to log in every time.

Examples of functional cookies used are: SESS6cfa87760f664465b1f7f340bf 23e65d.

We only use analytical cookies if you choose to use them.

For website analytics, we use third-party cookies – Google Analytics. You can find more information about them at the Google Analytics link. Some of the possibilities provided by analytical cookies are:

  • Monitoring the number of visitors to our websites.
  • Tracking the time each visitor spends on our website.
  • Determining the order in which a visitor visits the various Incredible Tours websites.
  • Evaluation of parts of our websites that need improvement.
  • Optimization of internet pages.
  • Requesting feedback for specific parts of websites.

Examples of analytical cookies we use are: _gat, _ga, _gid.

Cookies for (targeted) advertising are third-party cookies and are placed on Incredible Tours pages when embedding videos on websites.

Examples of cookies for (targeted) advertising:

  • DoubleClick: DISD, IDE, _ncuid
  • YouTube inc.: APISID, CONSENT, HSID, PREF, SSID, VISITOR_INFO1_LIVE, YSC

How to manage cookie settings?

When visiting the site, you have the option to enable analytical cookies

The activities of saving and sending cookies are not visible to the end user, but you can control whether to approve or block requests to save cookies and have the option of deleting cookies when closing the Internet browser or on request.

However, if you block all cookies (including functional cookies) in your browser settings, you may have difficulty using certain parts of the Incredible Tours website.

Once you have given your consent to the use of analytical cookies, a cookie with this consent will be stored on your device and used the next time you visit these websites.

If you wish to withdraw your consent, you will need to delete cookies in your internet browser settings. You can find more information about cookie settings for different browsers at the following links:

Final remarks

We reserve the right to change this cookie policy at any time and without notice. The new Cookie Notice will be effective upon posting. It is your responsibility to regularly check that you have read and agree to the applicable cookie policy.

This cookie policy was last updated on 5 March 2024 years.

You can request more information about the use of cookies by sending an email to: info@incredible-tours.hr

  • Right of access – at any time, the subject can contact Incredible Tours and get confirmation as to whether his personal data is being processed and, if this data is being processed, request access to it.
  • Right to rectification – if inaccurate personal data is processed, rectification can be requested at any time, and if it is incomplete, it can be supplemented.
  • Right to erasure – the respondent has the right to request the erasure of personal data relating to him if Incredible Tours processed them illegally or if the personal data is no longer necessary in relation to the purpose of processing or the like. taking into account that there are reasons that prevent immediate deletion, for example to fulfill legal requirements.
  • Right to restriction of processing – incredible tours can be requested to restrict the processing of personal data.
  • The right to data portability – the subject has the right to receive personal data in a structured, commonly used and machine-readable format and has the right to transfer this data to another controller, if the processing is based on consent or a contract and is carried out by automated means.
  • The right to object – you can object to the processing of personal data at any time, if the processing is based on legitimate interests, including creating a profile, or if we process the data for direct marketing purposes.
  • The right to object to automated individual decision-making (profiling) – the data subject has the right not to be subject to a decision based solely on automated processing, including profiling.
  • The right to complain – if it is considered that the processing of personal data has violated the General Data Protection Regulation (EU) 2016/679 of the European Parliament and the Council or other regulations related to the protection of personal data. The Agency for the Protection of Personal Data is responsible for supervising the processing of personal data in the Republic of Croatia.

The General Regulation establishes the principles of legality, transparency and fairness in the processing of personal data. In order to exercise the rights of respondents whose data is collected and processed, on this page it is possible to exercise the rights of respondents by downloading forms, filling them in and delivering them to the Incredible Tours agency.

INSTRUCTIONS ON HOW TO SUBMIT COMPLAINTS:

The traveler must first complain about irregularities and complaints to the service provider (hotel, apartment, etc., carrier, tour operator, representative of the travel organizer or direct service provider). In the event that the complaint can be resolved on the spot, and the Traveler did not immediately complain about the irregularities to the service provider, it is understood that the Traveler agrees with the service, thereby losing the right to lodge subsequent complaints with a request for a reduction in the price of the service and/or payment of damages. Idea Travel will not consider complaints if the Traveler has not attached a copy of the written complaint made on the spot. If, even after complaining on the spot, there is no improvement, the Passenger must request a certificate that shows that the service was not provided, or that it was not provided in the manner agreed upon. The passenger must attach the confirmation to the written complaint. The Traveler is obliged to file a written complaint within 8 days after the end of the trip by e-mail to the address: info@incredible-tours.hr or by post to the address: Idea potovanja doo, Žumberačka 4, 10 430 Samobor, or by personally coming to the office and delivering it written complaints to an employee of the Idea travel agency. If the Traveler submits a written complaint after that deadline, Idea Travel is not obliged to take such complaint into account. Idea Travel is obliged to provide a written solution to the complaint within 14 days of receiving the complaint, and may postpone the deadline for the decision on the complaint for an additional 14 days due to the collection of information. While the resolution procedure lasts, and in total no more than 14, or 28 days after lodging the complaint, the Traveler irrevocably renounces mediation by any other person, arbitration by the UHPA or another institution, as well as providing information to the media. Likewise, during this time, the Traveler waives the right to file a lawsuit. The maximum amount of compensation per complaint can reach the amount of the advertised part of the services, and it cannot include already used services or the entire amount of the arrangement.